Online Policy

Delivery of products

Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in India. Our endeavor is to make the products reach you within 7-10 Business days from receipt of order and payment depending on the address for delivery.

Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Saturday.

Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.

Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order

We are not responsible for damage of products after delivery.

All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.

In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 48 hours or else we will not be able to process your request.

 

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

 

Refund Policy

Refund of a product is allowed only under the following circumstances:

  • The customer can cancel/ return only one time the product within 15 days and the full amount will be refunded to the customer
  • To initiate refund, login to your account once you have received the product. Click on the Return button in 'Manage your Order' section
  • There may be a delay in refund because of the delays made by the bank, calamities or national holidays.
  • A customer can ask for a refund if the specification of product received is not as per the specifications mentioned in the website. No refund will be entertained if there is a physical damage ( and it is not notified within 24 hours of receiving the product) an electrical surge or any damage caused by the user.
  • Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.
  • In case you received a freebie along with your product, upon refund price of freebie will be deducted, if you do not handover the full order.

 

Cancellation Policy

We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. However, under this policy:

  • Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)


Replacement Policy

Replacement of a product is allowed only under the following circumstances:

  • The customer can replace the product unit received within 15 days from the date of delivery and get a replacement unit delivered to the customer.
  • Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
  • Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 15 days from the date of delivery.
  • In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a BSPL team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by BSPL.
  • In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
  • In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
  • A product will not be replaced under the following circumstances:
    • Customer is not happy with the look/sound quality of a defect free product
    • Physical damage not notified within 24 hours of receiving the product
    • An electrical surge or any damage caused by the user.

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