Shipping & Delivery Policy
We strive to bring your ordered products to your doorstep in the most convenient and timely manner possible. Depending on your delivery address, you can generally expect to receive your order within 7-10 business days from the date of placing the order and completing the payment.
Our dedicated team, partnered with reliable third-party courier and logistics companies, works diligently to ensure a smooth delivery experience. Deliveries are typically scheduled between 10:30 AM to 7:00 PM from Monday to Saturday.
For your security, a recipient's signature is required upon delivery. Please ensure that the intended recipient is available at the provided delivery address to sign for the order. We cannot be held responsible if someone other than the person who placed the order signs for the package.
To ensure accurate and prompt delivery, kindly double-check the accuracy of the address provided during the order placement. Any discrepancies or errors in the provided address may impact the successful delivery of your order.
Once the products have been delivered and received, any subsequent damages or issues will be beyond our liability. We recommend thoroughly inspecting the received products upon delivery.
Reporting Shortages or Damages:
In the rare event of any shortages or damages to your order, please report them to our customer service on the day of delivery. You can do so through the "Contact Us" page on our web store. Additionally, kindly indicate any discrepancies on the Proof of Delivery copy and return it to the delivery person.
If your order tracking shows a "Delivered" status, but you haven't received the order, please notify us within 48 hours. This will enable us to promptly address any discrepancies and ensure your satisfaction.
Shipping and handling rates are subject to variations based on factors such as product type, packaging, size, and volume. These charges will be clearly presented at the checkout stage, allowing you to review them before making a payment.
At Foxin, your satisfaction is our priority. We are committed to providing a seamless shopping experience, from the moment you place your order until it reaches your hands. Should you have any further questions or concerns about our shipping and delivery process, please feel free to contact our customer support team.