The website www.foxinonline.com ("Website") and associated applications and mobile applications are operated by Balaji Solutions Private Limited, a company incorporated under the laws of India hereinafter mentioned as BSPL having its registered office at Ecospace Business Park, Block 4B Unit 902 Kolkata 700156.
Whereas ‘foxin’ is the registered trade mark owned by Balaji Solutions Private Limited
Users are requested to read and understand the Policy very carefully before using or accessing the Website. Through this Policy, BSPL intends to convey the manner in which the user’s information is collated and used by BSPL while providing the services of the Website. This Policy is binding on every user of the Website and users who do not agree with the terms of this Policy should not use or access the Website.
BSPL reserves its right to change, edit, alter, amend, modify, review, revise or substitute this Policy with or without notice. By using the Website, the user’s signify they have carefully read, understood and agree to be bound by this Policy and the users expressly and voluntarily accept this Policy including any change, modification or substitution made to the Policy from time to time. BSPL reserves its right to refuse services to any user who does not accept or violates the terms of this Policy.
Mobile Application Permissions
To locate nearby BSPL branches, service and return centres.
We are using this information to provide the functionality to call the customer care directly.
To identify cellular network information for optimising performance on low bandwidth network.
To provide image search and contact customer care with the images.
To store or access photos captured by you at the time of contacting customer care or image search.
To read OTP received automatically while making the delivery address change.
We are using account's email id to send email notifications.
Read your contact card for Invite feature.
‘User information’ for the purpose of this Policy includes the user’s personal information that can be used to uniquely identify or contact a single person including name, email address, residential address, phone number, photograph and other information collected by BSPL to provide specific services to the user through the Website. The user has the option not to provide User Information if the user wishes not to avail the specific service for which the User Information is required.
If any user is providing any User Information on behalf of any corporation, company, institution, association or other entity, the user should be authorized by such corporation, company, institution, association or other entity to provide such information to BSPL.
BSPL collects information from the user when creating a user account or when the user is browsing for products, transacting an online purchase of products through the Website or while posting comments, uploading content or participating in any offers or contests or availing special gifts or communicating with customer support by phone, email or otherwise.
BSPL receives, scrutinizes and stores User Information for security and technical reasons such as IP address, login id, email address, password, devise connection information transaction history, date, time and duration of session on the Website.
BSPL automatically receives the URL of the site from which a user came and the site to which the user goes when the user leaves the Website. The Website receives the IP address of the user’s computer and the type of web browser a user is using, email patterns, etc. BSPL will occasionally ask the user to complete optional online surveys. These surveys may ask the user for contact information and demographic information (eg. zip code, age or income level).
The user can add or update the User Information on a regular basis. When the user updates the User Information, BSPL will keep a copy of the prior version for its records.
USE OF INFORMATION & DISCLOSURE
BSPL may disclose aggregated information about the use of the Website, but it will never contain User Information that will identify a single user. BSPL does not trade or sell User Information in any manner, except as specified in this Policy or if express consent is sought from the user. BSPL understands that the User Information is very crucial and is important for the user. The user agrees and acknowledges that the User Information is disclosed or shared with: (i) third party vendors for delivery of the products ordered through the Website, (ii) third party service providers engaged by BSPL to perform the services on BSPL’s behalf, (iii) third party service providers for the purpose of the Website’s security, maintenance, repair or other technical reasons.
BSPL may, if the user so chooses, send direct advertisement mailers to the user at the address given by the user. The user has the option to opt-out of this direct mailer by clicking at the unsubscribed link option attached to e-mail. BSPL respects the user’s privacy and if the user does not want to receive e-mail or other communications from BSPL, user may inform the same to our customer care service.
SECURITY & USER RESTRICTION
BSPL implements standard measures to protect against unauthorized access to and unlawful interception of the User Information. However, no internet site can fully eliminate security risks. BSPL endeavors to take all measures to protect the security, integrity and confidentiality of the User Information against unauthorized breach and hacking. For the purpose of checking possible vulnerabilities and attacks, BSPL may conduct periodical internal review of data and security measures on the Website. BSPL may use such software as it determines is best for maintaining security. However the internet is not absolutely a secure environment, and the Website cannot ensure or warrant a 100% security of the User Information.
If any user is provided with any identification code, password or any other piece of information as part of the Website’s security procedure, the user should treat such information as confidential, and the user should not disclose it to any third party including to other users. To prevent third party’s access to the Website the user should sign out from the user account after availing the services through the Website. BSPL has the right to disable the identification code or password, whether chosen by any user or allotted by BSPL, at any time, if the user fails to comply with instructions or terms, conditions or policies of BSPL.
The user is solely responsible for the activities that occur under the user’s account including the confidentiality of the user’s password and BSPL is not responsible for the same. While using and accessing the Website, the user is responsible for maintaining the confidentiality of the user’s account and for restricting access to the user’s computer or other system or equipment through which the user uses and accesses the Website.
Notwithstanding anything contained in this Policy or elsewhere, BSPL shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond the reasonable control of BSPL and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.
THIRD PARTY WEBSITES AND LINKS
Based on the User Information including the nature of products purchased by the user through the Website, BSPL may display personalized third party advertisements on the Website. When the user clicks on the advertisement link, the third party advertisers may assume that the user has met the criteria that was used to personalize the advertisement. The user acknowledges and agrees that in no event BSPL is responsible to the user accessing the services of third party advertisers or other websites.
The User Information resides in BSPL’s database for a certain period of time even after the user ceases to use or access the Website and in such cases BSPL is not be liable for any usage of the User Information after the user ceases to use or access the Website.
The Users agree and acknowledge that User Information collated through the Website could be stored and processed in any other country across the world. The users acknowledge that for effective provision of the Website’s services in respective territories including territories outside India, the User Information may be stored or processed by trusted third parties. Whenever the User Information is shared with trusted third parties in countries outside India, BSPL endeavours that the User Information is transferred in accordance with the applicable laws of India.
The user should be aware that the User Information or other data, the user provides to the Website for availing the services or transacting through the Website could be read, collected, or used by other users or third parties in which case the User Information might be used for sending unsolicited messages or communications for which BSPL is not responsible.
The user agrees and acknowledges BSPL’s right to utilize the user’s posts, contents, information and other personal data for the purpose of providing services through the Website. The contents on the Website may contain comments, post and reviews posted by the users which may be public and searchable on the internet in which case the user’s comments, post reviews and information and personal data provided to the Website may be viewed by other users and BSPL cannot guarantee that other users or third parties have not made copies of or used the ideas and information that the user has shared on the Website.
In case of any complaints or grievances, the user may contact the Grievance Officer at [email protected] and the User will be contacted within 72 working hours for redressal.
GOVERNING LAW AND JURISDICTION
The terms and conditions of this Policy shall be governed by Indian Law and the courts in Kolkata shall only have exclusive jurisdiction to resolve any disputes.