Warranty Policy

Limited Product Warranty and Liability

 

1. Liability is limited to repair / refund / replacement of product found to be defective under specified normal use. All liabilities or special consequential losses/ damages and all warranties not stated herein, expressed or implied, including all implied warranties of merchantability or fitness for a particular purpose, are hereby disclaimed.
2. Warranty will be void on physically damaged, broken, electrical overload stress/track cut items, pin bend on PCBs or Motherboards, mishandled, faulty installation, burnt out, out of warranty and serial number tampered goods.
3. Obsolete items will be replaced with the new capacity against difference in amount decided by us.
4. The liability of BSL towards the customer is limited strictly to the extent of the cost of the product sold, covered under the invoice and not liable for any incidental and/or consequential damages claimed by the customer. BSL shall not be liable for any third party claim arising out of the case of invoiced goods. The customer shall keep BSL indemnified from/against such claims.
5. BSL reserves the right to reject any material received for warranty without manufacturer’s original packing.
6. Customers are required to approach the given BSL Branch for all products covered under manufacturer’s STANDARD warranty.
7. The company shall not be liable for any losses, injuries, damages or adverse effect whatsoever resulting whether directly or indirectly from.The use of products by the purchaser or any third party which do not confirm to the use prescribed by the company in its technical data or in any technical advice given by the company to the purchaser.

 

The use of the products by the purchaser or any third party outside the normal conditions of use of the product recognized or adhered to by user of similar products regardless whether the condition of use are not expressly excluded in the company’s technical data or in any technical advice given by the company to the purchaser.

The addition of other materials to the products by the purchaser or any other third party.

The failure of the products to comply with any express or implied warranties of the purchaser to any third party.

Warranty Policy:-

Warranty is Valid in India only for BSL Direct End Customer / BSL Partners / BSL Other Customers (Sr. No Tracking process in Navision). Customer shall be responsible for bringing and collecting the Product from our Branch Service Centres or ASPs at his/her own cost. BSL reserves the right to refuse the warranty in case the warranty card or proof of purchase is not produced by the customers. In case of broken unit received, please inform us the same day of receiving the product by calling on +91 9038565656 or Email at service@balajisolutions.in , with product details. We will provide you further course of action within 24 Hrs time. Any product which is found faulty within limited warranty period will be considered for Service @ No Extra Cost. BSL may determine if a defect can be repaired:- Through telephone support to direct Customer. Take to BSL Service Centre. Needs to be serviced by Branch /ASP itsel

THE TERM WARRANTY IS APPLICABLE IF 

• Product is for personal use 
• Product is under warranty period 
• Product purchase invoice/bill (tax paid) is available and shown during repair. 
• Warranty and serial number stickers are intact and not tampered. 
• Product is not opened/attempted to repair except FOXIN authorized centres and its authorized engineer(s) 
• Product is not damaged, burnt, rusted, water-logged, tampered, etc (or any non repairable condition) etc.

THE TERM WARRANTY CEASES IF

• Any Remarking on product like mentioning date of sale on product etc. 
• Trying to modify actual product 
• Trying to tamper FOXIN logo 
• Product is used for commercial purposes* 
• Resale of product after use etc. 
• Product is not used as per instructions mentioned or improper use of products determined by FOXIN 
• Product is placed at a site that is not recommended for operation 
• Some accessory assembled in a system which is not sold by FOXIN authorized channel 
• Defects generated due to conditions/situation beyond control like lightening, surge/abnormal voltage, act of God etc

DOA Policy:-

• For Distributor – 21 days from the date of BSL bill to distributor.
• For Dealer – 7 Days from the date of distributor bill to dealer.
• For end users – 24 hours from the date of purchase bill.

Transit Damage Policy:- 

• In transit damage will only be considered for direct partners of BSL. 
• In transit damage period is of only 21 days from the billing of BSL. 
• In transit damage will not be considered for any of the dealer’s who billing has been done from the distributor’s end or dealer’s to dealer’s end. 
• In transit damage for laptop screen will be considered within 24 hours of receiving only for distributor, not for dealer. 
• Plastic laminator machine does not cover under warranty for melt or burn cases.

 

Warranty Process:- 

To register a complaint – Distributor/Dealer/Customer please write to service@balajisolutions.in OR call on +91 9038565656 with the following details.

1.  Product Serial No (must when available) and Customer Category Product Description.
2.  Name & Contact details.
3.  Date of Invoice and Dealer/ Distributor Name.
4.  Valid bill copy.

RMA / Complaint Number will be provided by the concerned person of BSL’s end. Further course of Action will be informed by Concerned Person of BSL..

Distributor / Dealer must to check their ordered shipments, being received from BSL, within 21 Days to report for any consideration related to any physical damage. Physical Damage, if any, will not be considered beyond it.

A new product bought & reported by BSL Authorized Distributor / Dealer OR Customer that it does not Switch On or it does not function properly, or found any type of physical damage and the same has happened within the same day of purchase of the product, it may be a consider as “Special” case. Special Case means that BSL Engineer will be assigned to rectify the problem at Distributor/Dealer End and upon satisfactory assessment of the same, a similar product or the same unit after rectifying the error, will l be issued to the customer.

Engineer need to necessarily carry all the required components and tools to service the defect product and take a confirmation letter from the Partner on their services products.

 

LAPTOP SCREEN WARRANTY POLICY

All FOXIN LAPTOP SCREEN carry 12 months warranty from the date of purchase with Distributor original GST Bill/ 14 months from the month of manufacture whichever is earlier carry-In warranty for replacement

LAPTOP SCREEN DEFECT PIXEL LIMITATION:

3(Bright pixels) +3 (Dark pixels) = 6 (Total pixels); (Monitor containing less pixel defect then 6 pixels, does not fall under defect Category)

What is Bright and Dark Pixel?

An imperfection may appear on the screen if either the pixel or sub-pixel is stuck always ON; a bright pixel on a dark background, or it is stuck always OFF; a dark pixel on a bright background.

WARRANTY DOES NOT COVER

1. Any product, on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:

• Accident, misuse, neglect, fire, water, lightning, or other acts of nature. 
• Repair or attempted repair by anyone not authorized by FOXIN. 
• Any damage of the product due to transportation for dealer & end-user.

Monitor Defect Pixel limitation

3(Bright pixels) +3 (Dark pixels) = 6 (Total pixels); (Monitor containing less pixel defect then 6 pixels, does not fall under defect category)

What is Bright and Dark Pixel?

An imperfection may appear on the screen if either the pixel or sub-pixel is stuck always ON; a bright pixel on a dark background, or it is stuck always OFF; a dark pixel on a bright background.

SMF Battery warranty will be null and void under below circumstances

• Deep discharge; less than 9V
• Battery found in bulge form
• Reverse charge / Over Charge
• Battery terminal found soldered, etc

Return Material Authorization (RMA) Cases:-

Cases that do not fall under DOA are REPAIR warranty cases. In such cases, the process is termed as RMA.

Customer will be advised by BSL partners to write on service@balajisolutions.in OR call on +91 9038565656 and get the issues addressed through telephonic trouble shooting. If the problem is not addressed, customer will be requested to visit nearest BSL Service Branch/ASP. If the customer goes to the Branch directly, the Branch will register the complaint.

The Branch Engineer will review the product defect and try to address the same. If addressed satisfactorily – Engineer will update the service action and close it. If the Branch Engineer is unable to repair the product, the customer unit will be retained by him and an Acknowledgement receipt will be given to customer for the same (the customer acknowledgement receipt should clearly mention the “state‟ in which the unit has been returned; packaging status, accessory status, scratches and marks, etc.) in given format only. RMA time is 7-15 days.

Further Branch Engineer has to send the defect unit to Kolkata HO for servicing purpose. Either the same repaired unit OR the refurbished unit will be provided in a case if unit is CNR- Can Not Repair. For out of warranty products, the BSL will provide the estimated cost before the actual repair. The Estimate does not guarantee the 100% repair. If not repaired, the product will be returned back at no cost. BSL will do sincere repair attempts we cannot guarantee to restore the original symptoms.